Innovative strategies that physical therapists can implement to enhance patient experience, retention, and practice growth. Whether you’re running a cash-based practice or navigating the challenges of insurance, this conversation is packed with actionable insights to help you stand out in a competitive market.
Key Points Discussed:
Pre-Payment and Screening Processes: Discover why taking payment at the time of booking can streamline your operations, reduce no-shows, and improve patient commitment.
Transforming Patient Paperwork: Learn how to turn the often-dreaded paperwork process into a positive experience that engages patients from the moment they walk in the door.
Creating Memorable Patient Experiences: Explore creative ways to build strong relationships with patients, from simple gestures like offering personalized care to incorporating multi-sensory experiences in your practice.
The Power of Emotional Triggers in Patient Retention: Understand how identifying and addressing the emotional motivations of your patients can significantly impact their loyalty and outcomes.
Innovative Practice Models: Discuss potential new business models, including the concept of a “booze-infused” physical therapy practice, and how to navigate the associated challenges and opportunities.
00:00 – Introduction and Overview
03:21 – The Importance of Pre-Payment and Screening
10:15 – Enhancing the Patient Intake Experience
18:45 – Turning Paperwork into Positive Patient Interaction
28:30 – Building Patient Loyalty Through Emotional Connections
36:55 – Exploring New Business Models in PT
45:20 – Final Thoughts and Parting Shots
50:00 – Preview of Next Episode
