In this episode, we dive into the concept of “Bridge Visits” – a faster way to get patients into physical therapy while they wait for their regular provider. Special guest Jerry Durham, PT joins us for the first 15 minutes to share his insights on how clinics can improve patient experience and satisfaction from the very first phone call.
Jerry is an expert in patient engagement and clinic operations.
He’ll be presenting at PPS 2024 with his talk titled “DROP OFFS, NO SHOWS, CANCELS: The Short Term cashflow killer, The Long Term Value Destroyer” – a must-see for any practice owner or manager looking to boost their clinic’s efficiency and profitability. Learn how the front desk can make or break your patient relationships and how to optimize this crucial part of your business.
In this episode, we cover:
What are Bridge Visits and how can they help fill your schedule?
Why patients appreciate quick access to care without long waitlists.
Jerry Durham’s expertise on building a better front desk experience.
Tips for improving your clinic’s intake process and patient satisfaction.
